Booking and Scheduling Policy

At King Moving Ellensburg, we value punctuality and organization. To secure your desired moving date, we recommend scheduling your move as early as possible.

Key booking guidelines:

• A deposit is required to confirm your move date.
• Quoted rates are based on the inventory and conditions provided by the customer.
• Changes to scheduled dates must be requested at least 48 hours in advance.
• Additional charges may apply for last-minute changes or rescheduling.

Booking tips to ensure a smooth process:

1. Book 2–4 weeks before your move date.
2. Verify access points at both pickup and delivery locations.
3. Provide accurate inventory to receive a precise estimate.
4. Confirm details with our customer service team 24 hours before moving day.

Payment Terms

Transparency is central to our operations. Our pricing structure is designed to be straightforward and easy to understand.

• We accept major credit cards, checks, and cash payments.
• Payment is due upon completion of the move unless stated otherwise in your contract.
• All deposits are applied toward the total cost of your move.
• Additional services (such as packing, unpacking, or storage) are billed separately.

If unexpected circumstances arise, our team will communicate any cost adjustments before finalizing your bill — ensuring no hidden charges.

Liability and Insurance Coverage

Your belongings are our top priority. King Moving Ellensburg provides both standard and extended protection options for your peace of mind.

Our liability options include:

1. Basic Coverage: Included at no additional cost and covers items at a rate per pound per article.
2. Full Value Protection: Optional coverage that ensures item replacement, repair, or reimbursement for damaged goods.

Customers are encouraged to discuss coverage preferences with our staff prior to the move to select the plan that best meets their needs.

Packing and Preparation Guidelines

We provide professional packing services and supply all necessary materials to protect your belongings.
If you prefer to pack yourself, please review our guidelines:

• Label boxes clearly by room and contents.
• Avoid packing flammable or perishable items.
• Disassemble large furniture before the moving crew arrives if possible.
• Secure valuables such as jewelry or important documents separately.

Following these steps helps minimize delays and ensures everything arrives safely at your destination.

Cancellations and Refund Policy

We understand that plans sometimes change. Our cancellation policy is designed to be fair and flexible.

Cancellation terms:

1. Cancellations made more than 48 hours before the scheduled move are fully refundable.
2. Cancellations within 24–48 hours may incur a minimal administrative fee.
3. Cancellations made on the moving day are non-refundable.

We encourage customers to contact our team as soon as possible if rescheduling becomes necessary — we always strive to accommodate changes whenever feasible.

Customer Responsibilities

For a successful and efficient move, please ensure the following before our crew arrives:

• All items are properly packed and labeled (if self-packed).
• Entrances, hallways, and driveways are clear for easy access.
• Contact information (phone and delivery address) is accurate and up to date.
• Any special handling instructions are communicated in advance.